The Last Mile Access research was a 9-month empirical, mixed methods study conducted by Aapti Institute in partnership with Omidyar Network India and eGovernments Foundation.
The study explored existing pathways to government services for marginalized citizens in the context of digital platforms.
The key takeaway of this study was the role of offline architectures including human intermediaries, processes, and mechanisms that sit alongside tech to amplify reach and access for last-mile citizens.
Future research will explore ways in which the ecosystem can support intermediaries in enabling access for vulnerable communities”
Report available for download here.